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Q. What is EasyCart? A. EasyCart is online shopping cart software that allows credit card customers to purchase your products securely over the Internet. When an order is placed through EasyCart two emails are sent out simultaneously; One to the customer confirming everything about their order EXCEPT the credit card information. The other email is a notification sent to you telling you to go to your EasyCart administration page and "Retrieve current orders". When you do so EasyCart goes into the secure mode and you can print out the orders - including credit card information - or paste them into your database or whatever software format you like. In a matter of minutes, EasyCart's friendly, intuitive interface will help you get your catalog up and running. No FTP. No HTML. If you can fill out a form, you can create a powerful online shopping cart system on your website without the need to hire an expensive programmer or webmaster to help you maintain it. EasyCart is much more than an online shopping cart. You can use EasyCart to build your whole site. Easy. In many ways it does this much better than FrontPage®, PageMill® or other high priced Web programs. For instance EasyCart automatically uploads your site, automatically generates page links, automatically provides a search function of your pages and automatically provides sales and other business reports. Once your catalog is created, your customers browse through your online store adding and removing products to and from their shopping carts. EasyCart keeps track of the order by totaling the item prices and shipping charges. When the customer is finished EasyCart processes the order and gets the data to you. ------------------------------------------------------------------------ A. The cost of EasyCart Standard is $399 this includes the first year of hosting - up to 100MB. ( Including secure server ) After the first year there is a $399 per year maintenance fee. You can also choose to host your Domain Name pages with us for $29.99 per month. (If you host with us you do not pay the annual fee)
If you already have a Merchant Account and Gateway (such as Authorizenet) we charge an one time $86 to interface your Gateway with Easycart. Confused? 800-832-2992 info@easycart.com ------------------------------------------------------------------------
Q: Is the Free Trial a real Easycart or is it limited? A: Yes - it is a full featured shopping cart that you can start building today and take orders. You will immediately be linked to your EasyCart administration page where you can proceed to build your cart. Please don't be afraid - EasyCart is very intuitive and also includes explanation links for all features. To make this even more relaxing print the getting started Tutorial. It is full of screen shots so you will know you are at the right place at the right time. Get a cup of coffee while it's printing and enjoy.. ------------------------------------------------------------------------
Q. How do I purchase Easycart? A. Once you get your free trial you will see a link on the cart to the order page. It is preferable to get the trial first then you can work on it as much as you need and purchase when satisfied. You are then purchasing the cart and need not do any re-work. (If not purchased the cart will be deleted in 15 days - If you need more time just let us know.) Order Page. You can also call us -800-832-2992 - and we will walk you through the process. ------------------------------------------------------------------------
Q. Where is my EasyCart installed? A. EasyCart is installed on our servers. We used to install on 'other' servers but the administative costs are prohibitive. ------------------------------------------------------------------------
Q. How often are EasyCart servers backed up? A. The servers are backed up daily in a week rotation - so at any given time there are 7 individual backups. ------------------------------------------------------------------------
Q: How does it work if I have my Domain Name home page on one server and my EasyCart on another? A: You create links to your EasyCart just as you would to any other page - although you may have to take care creating an 'absolute' URL to your EasyCart page rather than a 'relative' URL as might be created from within your HTML editor. (Such as PageMill, FrontPage, etc.) For more information see Tutorial This tutorial is done using PageMill - your editor is probably somewhat similar and also contains instructions on how to do this. ------------------------------------------------------------------------ A: On the EasyCart servers we use the Netscape SSL protocol. (The industry standard.) A secure server certificate is included with your EasyCart purchase.For more information on this please go to http://home.netscape.com/products/security/resources/faq/general.html for Netscape's complete explanation.
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Q: How do I know when an order has been placed? A: When an order is placed EasyCart simultaneously sends two emails. One is a confirmation to the customer detailing all the information regarding their order - except the credit card information. (If credit card information is sent via email it is not secure.) You - the vendor - also get an email notification saying "There is something here for you. Please go to your EasyCart administration page and Retrieve current orders". You go to your EasyCart administration page as you would any other website and click the button that says "Retrieve current orders". ------------------------------------------------------------------------
Q: What are your business operating hours. A: Our office hours are 8 - 5 Mountain Time. We do check messages on evenings and weekends. EMERGENCY ONLY CALL 210-892-4000. IF THE SERVERS A DOWN AND IT IS OFF HOURS THIS IS A 24/7 NUMBER. Tell them the Easycart servers are down ------------------------------------------------------------------------
Q. Tell me about Real Time Credit Card Processing. A: Real Time Credit Card Processing enables a cart to determine if the credit card entered is valid for the amount in question and then tranfers the funds to your bank account. To see our full explanation of Real Time Credit Card Processing please refer our ecommerce checklist.html. ------------------------------------------------------------------------
Q: Does a customer need to re-enter their personal information each time they order. A: No. If a customer places one order then returns to place another, the order form is automatically filled out the same way it was the last order. (excluding credit card info) You can turn this function off if you like. This will not work should the customer order from a
different computer than their regular one.
Q: How does EasyCart add shipping charges? A: There are three different shipping programs to choose from. 1. The Standard Shipping program provides three shipping options that you can fill in as desired. You might choose to use - for example - U.S. Mail , UPS ground and Fedex. 2. The Ship by total Price program allows for the shipping total to be based on the total purchase price of the current order. This is useful if your products are light in weight - you probably wouldn't want to charge your customers full shipping charges on each item. 3. The UPS (United Parcel Service) program that calculates exact costs based on the weight and the ship from and ship to zip codes. Please see Shipping Options for more information. ------------------------------------------------------------------------
Q: Does EasyCart apply taxes? A: As you enter each product into EasyCart you have the option of declaring the item 'not taxable'. It is a simple checkbox that assumes the product is taxable unless you 'uncheck' it. Typically merchants add sales tax to in-state orders and ignores sales tax on out-of-stateorders. EasyCart does this automatically. ------------------------------------------------------------------------
Q: Is there a limit to the number of products I can put online? A: There is a practical limit of about 4000 items. We do not recommend more than 200 catalogs/categories per EasyCart. Nor do we recommend more than about 20 items per category. (This is just a 'load time' consideration. With much more than 20 items per category your pages may be a bit slow in loading when your customers go to your catalog.) ------------------------------------------------------------------------
Q. I already have my products entered on my present pages - can EasyCart work with them? A: It is best to enter the products directly into the cart. However - You can do a 'two step' process where you link from the previously entered items to the cart - but by the time you have finished you will have spent just as much time working and will be 'stuck' with a layout that forces the potential customer through an extra step - never a good thing. ( Speed and efficiency are paramount) It is best to take the time to re-enter the products
right into EasyCart - then you will have it done correctly and your
customers will have a more streamlined ordering system. A: You may use EasyCart with multiple storefronts, but these stores will have a common checkout area. If you need to keep customers 'blind' to that fact that one catalog is serving two storefronts you would uncheck the "Automatically generate links" to other categories from category pages in the 'Category Pages' area. (Found from the admin page via Configure catalog appearances.) Then you would create your indexes wherever you deemed appropriate.
You should also turn the EasyCart "search" feature off in the 'Category Pages' area. (So that a customer does not inadvertently move into another catalog/category. If you need more than one copy of EasyCart, we have several discount packages available. ------------------------------------------------------------------------
Q. Does your service support multiple fulfillment centers in order to drop ship from multiple suppliers? A. This would be accomplished by sending multiple emails to the various suppliers. When orders are placed the emails would be sent to all suppliers and they would then determine if that particular order was for them or someone else. (Probably by product number.) EasyCart comes with the ability to send to 3 different email addresses. To add more a customization charge of $50 would be applied. (Whether you want one more or fifty more.) ------------------------------------------------------------------------
Q: Can I enter meta tags into EasyCart? A: You enter the meta tags just as you would any other html - into the 'HTML for tops' (Header) and/or bottoms (Footer) when you create or edit a category/catalog. You can also do this in the 'Configure catalog appearances' area. (In the default Top and Bottom fields.) ------------------------------------------------------------------------ A: Yes but there can only be one monetary sign associated with any one EasyCart.
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Q:If I host my Domain Name with EasyCart what are email capabilities? A: The email is set up so that anything@yourcomapny.com is forwarded to you. (In other words linda@yourcompany.com or support@ yourcompany.com or sales@ yourcompany.com will be forwarded to you. In addition we can set up to 5 extra email accounts to other recipients outside your address. ------------------------------------------------------------------------
Q. Do you offer search engine submission? A. No. The truth is that if you do the typical "400 search engine submissions for $49" type deal you are just wasting time and money. (Unless you have a small market niche that is not search engine 'saturated'.) You will also find that you increase your junkmail intake exponentially. The best - only way in my estimation - method is to go to each of the major search engines and follow their exact instructions as to how best enter your URL's or Domain Name pages into their system. This can be time consuming but it is the only way to do it right. Even then there are no guarantees but your chances are best. ALSO - The reality today is that the top spots on the major search engines are bought using the "pay-per-click" methiod best described at google.com and overture.com. So even if you get your name to the 'top' it is still not at the actual top. ------------------------------------------------------------------------
Q. Do you offer "tracking" of my web pages? A. EasyCart 5.0 does include a page count for each page visited. You can access it from the EasyCart administration page. To get maximum information on your website visitors and the pages they have visited I recommend you use the sitetracker.com free site tracker. They do a much better job than we can do. (And still keep our prices down.) ------------------------------------------------------------------------
Q: How cool is EasyCart? A: You can teach it to your kids and they'll think, "That's pretty cool". ------------------------------------------------------------------------
Q: Can I change font and cell colors? A: Yes. In the Catalog "Apearances" area of your easycart administration page. ------------------------------------------------------------------------
Q: Does your product interface with any accounting
software such as A. Yes. By using the 3rd party software found at writeitonce.com. Tell them we sent you and you get $70 off. They are Quickbooks experts. We are not. Also by using a third party software - such as Quickeys (www.cesoft.com) you can easilyinterface - plus do many other useful things. (Quickeys or other 'macro' making software will save you tons of time on any repetitious tasks.) ------------------------------------------------------------------------
Q. How does EasyCart interface with my own web authoring software (such as GoLive, FrontPage, Dreamweaver, etc)? A. The only way you use your editor with EasyCart is to copy and paste the source code into the EasyCart Tops (Headers) and Bottoms (Footers). These you will find when "Creating a new category", or "Editing a category", Tutorial ------------------------------------------------------------------------
How to's
------------------------------------------------------------------------ A: All you need to know is where your logo image is on your computer's hardrive. If you can find it EasyCart will do the rest for you. Easy. You will find this function when you "Create a new category" from the EasyCart admin page. (Method One)
EasyCart also has a feature that makes it very simple to change the background colors of your pages, cell, text and more. ALSO - If you feel you need to be more creative EasyCart also offers direct HTML importation into either specific categories or to create a default look to your whole catalog. This is largely a function of your HTML Editor ( such as FrontPage® or PageMill® ) Tutorial ------------------------------------------------------------------------ A: You create links to and from EasyCart using the same techniques that you use for creating any other link 'outside' of your pages.
You should familiarize yourself with this process by looking up 'links' or hyperlinks' in the index of your HTML Editor. (Such as FrontPage®.) For more information see. Tutorial This tutorial is done using Pagemill - your editor is probably somewhat similar. ------------------------------------------------------------------------ A: You can link right to the product by adding a # sign followed by the product number you associated with the product to the page URL. (Web address.)
To understand more clearly; 1. Use the EasyCart search feature to find a product and
go to it. You will notice that it goes right to the product. ------------------------------------------------------------------------
Q: What if my customers are billed on a monthly basis and I don't want them to have to use a credit card? A: You have complete control over how your customers are charged. In the Credit Card section in Set User Options just type a line such as "On account" and the customer can check that option. Or maybe you would have it as the only option. ------------------------------------------------------------------------
Q: Can I put my EasyCart catalogs in a frameset? A: Yes. EasyCart generates actual HTML pages on your web server when you 'publish' your catalog. You may reference or 'call' these pages into any frameset you create. ------------------------------------------------------------------------
Q: I need to build a site that has both a members and
non-members shopping A: You can do this but you will have to create both
categories. It would be a function of your own Home Pages design to
incorporate password pages to allow entry to certain EasyCart
categories.
Trouble Shooting. Q: I made changes to my EasyCart and Published it but when I go to the specific category the changes have not been made? A: Be sure you "Reload" if using Navigator or "Refresh" if you are using Internet Explorer. You will find these icons at the top of your browser screen. What has happened is that your browser is getting its information from a place in your own computer where it has 'cached' the information to save time. When you Refresh it forces your browser to go back to the server and get the new information you have entered. ------------------------------------------------------------------------
More Questions? Call 800-832-2992 |
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